Customer Service Representative

Category: Sales
Location: Vancouver
Posted: Dec. 20, 2018

Located in our Vancouver, B.C office and reporting to the Director of Sales-Western Canada; the Customer Service Representative will be involved with processing of customer orders on Sugar and Maple products to customers in Western Canada, Mexico, and U.S.A.

Main Responsibilities

  • Receive orders from customers via fax, mail or portals;
  • Review content of customer orders for price alignment specific to their account;
  • Confirm ordered volumes are in most efficient configurations and sizes;
  • Enters orders in a Navision system;
  • Administration of pricing/invoicing and any associated discrepancies;
  • Manage various customer sales reports;
  • Manage sku/contract administration;
  • Ensure customer files are maintained up to date;





Knowledge Experience

  • College diploma in administration or equivalent;
  • Minimum of three (3) years of  experience in a similar role
  • Proficient in Microsoft Excel
  • Proficient in English (spoken and written)

Personal Characteristics

  • Analytical, detail oriented, and good with numbers
  • Strong interpersonal skills, good communication skills, team player

Special Requirements



Please select at least one fluent language

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